Typical Tasks
Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Arrange for interpreters or translators when patrons require such services.
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Order flowers for guests.
Pick up and deliver items or run errands for guests.
A day in the life
What kind of work is this?
Social
Working with people
Enterprising
Business based Work
Conventional
Organized, Procedural Work
What personality traits do you need to succeed?
Attention to Detail
Integrity
Dependability
Cooperation
Self-Control
Initiative
What key skills are needed for this job?
Service Orientation
Social Perceptiveness
Active Listening
Speaking
Coordination
Critical Thinking
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with People Outside the Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
