Typical Tasks
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas.
Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-of-date items.
Instruct patrons on how to use reference sources, card catalogs, and automated information systems.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Social
Working with people
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Cooperation
Dependability
Integrity
Concern for Others
Attention to Detail
Adaptability/Flexibility
What key skills are needed for this job?
Service Orientation
Reading Comprehension
Active Listening
Writing
Speaking
Critical Thinking
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
