Typical Tasks
Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
Confer with customers to determine their service requirements and travel preferences.
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
Announce arrival and departure information, using public address systems.
Provide boarding or disembarking assistance to passengers needing special assistance.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Social
Working with people
Enterprising
Business based Work
What personality traits do you need to succeed?
Self-Control
Dependability
Attention to Detail
Cooperation
Stress Tolerance
Social Orientation
What key skills are needed for this job?
Active Listening
Speaking
Service Orientation
Social Perceptiveness
Reading Comprehension
Critical Thinking
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
