Typical Tasks
Inspect work performed to ensure that it meets specifications and established standards.
Perform or assist with cleaning duties as necessary.
Recommend changes that could improve service and increase operational efficiency.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
A day in the life
What kind of work is this?
Enterprising
Business based Work
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
What personality traits do you need to succeed?
Self-Control
Leadership
Attention to Detail
Integrity
Dependability
Cooperation
What key skills are needed for this job?
Management of Personnel Resources
Speaking
Monitoring
Coordination
Time Management
Instructing
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Common Activities
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
Inspecting Equipment, Structures, or Materials
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
